Support for Third-party Email Applications

Mail Server Status


Mountain Media understands the frustration of e-mail difficulties. As a service to our clients, we have assembled this page of e-mail support tools. Popular e-mail software such as Outlook Express, Thunderbird, and Apple Mail are all included in this document.

We at Mountain Media have tracked many hours of support calls, and the information below addresses virtually all e-mail support issues fielded by our representatives. If, after exhausting all other options, you feel you still require telephone e-mail support from us, we would be glad to provide our industry-leading support at our standard rate of $50.00 per instance.

As always, we thank you for your continued business. We are confident that the below information will answer nearly all of your e-mail related questions.

View Our Email Support Walk-through

Request Email Support
Support is available Monday through Friday, 8:30 a.m. until 5:00 p.m. Eastern.

Email configuration

POP3 (Incoming Mail Server) Port: 110
Secure POP3 (SSL-POP) Port: 995
IMAP Port: 143
IMAP4 over SSL (IMAPS) Port: 993
SMTP (Outgoing Mail Server) * Port: 587

* All outgoing mail is authenticated and should go through Port: 587

Self-help pages

Over Quota?
Can't Send Mail?
How to Configure Your Email Client
How to Configure Outlook Express to Check Your Email
How to Configure Thunderbird to Check Your Email
Our Email Services
Our Email Policies

Other support resources

Below, you will also find external links to the support pages maintained by your e-mail software's developers. The developers' pages often provide the best assistance, since they are maintained by the people who make the software.

Microsoft Email Solution Center
Apple Mail
Geek Squad