How to Configure Thunderbird to Check Your Email

Step 1: Launch Thunderbird

Start Thunderbird. Click "Tools" on the menu bar and then choose "Account Settings...".

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Step 2: Start the Wizard

In the window that opens, you will see a list of existing accounts on the left side. Click on the "Add Account..." button to start the Account Wizard in order to set up a new account. You may remove any old accounts in the Account Settings window if you are sure you are no longer using them.

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Step 3: Account Type

In the Wizard, select the type of account you would like to set up. In this case, we will be setting up an email account. Select Email account and hit Next.

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Step 4: Your Name and Email Address

Now, fill in your name and the full email address that you are setting up. Then hit next.

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Step 5: Incoming and Outgoing Mail Servers

Mountain Media's incoming mail server is a POP3 server; it's hostname (Incoming Server) is pop.mountainmedia.com. The outgoing (SMTP) mail server's address is smtp.mountainmedia.com. Before clicking "next", double-check the spelling of both servers!

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If you would prefer to use Mountain Media's IMAP email service, you can simply change the incoming mail server to a IMAP server and adjust the incoming mail server address to imap.mountainmedia.com.


Step 6: Your Login Settings

Next, type in your incoming and outgoing user name. In most cases, these two values are your full email address and are exactly the same.

You will be asked for your password upon the first occation that you check your email. Remeber that the password is case-sensitive. Also, check "User Password Manager to remember this password" to save typing it again in the future.

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Step 7: Account Name

Enter a name by which you would like to refer to this account by. This can be simply your email address, or something descriptive like "Mountain Media Info" or "Scott's Account".

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Step 8: Verify and Finish

Verify that everything looks correct on the list provided. When you are satisfied, hit the "Finish" button. This will take you back to your list of email accounts. In that window, click the "Okay" button to return to the main Thunderbird window. There, hit the "Get Mail" button to test your new account setup. Remember that Thunderbird will ask you for your password upon hitting this button. Read that dialog carefully if you have more than one account set up in Thunderbird.

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Troubleshooting

Errors when sending or receiving mail can be caused by:

  • No Internet Connection
    Refresh this page. If it doesn't reload, try visiting a site such as CNN.com. If both pages can't be found, your ISP is probably experiencing network problems. You should contact your ISP if the problem persists.
  • Server Problems
    If the CNN site loads but you cannot reload this page, then Mountain Media may be experiencing a temporary server or network problem. Our outages are rare and generally brief, but you should contact us if the problem persists. If this only happens for your account and not for your coworkers, this could be either a bad email on the server or a problem with your mail client.
  • Improper Configuration
    Barring network and server problems, the primary reason for a send/receive error is improper configuration of Thunderbird. Repeat Steps 1 and 2 (above), except - rather than adding an account - select your new account from the list and examine the provided information as well as the server settings for the account. Also check the "Outgoing Server (SMTP)" section listed with the accounts.
  • Bugs in Thunderbird
    On rare occations, problems do arise due to bugs in the software. In this case, try recreating the account or starting Thunderbird with the " -profilemanager" option and try starting with a fresh profile to see what might be causing these issues.