Policies

Successful Website Guarantee Terms & Conditions
Mountain Media’s website guarantee applies to standard Mountain Commerce and Mountain Publisher design packages and is not valid for custom projects, custom development, partial packages or other services that the company offers. This guarantee does not apply to project cancellations for any other reason other than dissatisfaction of Mountain Media's services. Cancellations due to other circumstances (going out of business, financial woes, unforeseen circumstances, the client's inability to fulfill the contract, etc.) are subject to the cancellation terms as defined in the Service Agreement.

In order to claim a refund on the basis of this guarantee, the client must provide written notice of their request to cancel the project prior to 60 days after the signing of Mountain Media’s standard Service Agreement. Notification of cancellation that occurs after 60 days is subject to the cancellation terms as defined in the Service agreement and is not subject to a full refund.

Upon activation of the money-back guarantee, Mountain Media shall retain all rights to work performed or delivered up to the time of cancellation including owning all rights to any graphic art files and text-based files ("native files") developed by Mountain Media for the Client's use during this project to generate HTML pages, Web-optimized text or graphics, PDFs, and Web-ready files of a similar nature. Native files include MS Word docs, as well as BBEdit, Photoshop, Illustrator, and Fireworks files and other files in a similar, customary format intended for the development of Web sites.

Information Collection and Use
Mountain Media is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Mountain Media may collect information from our users at several different points on our website.

Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. Mountain Media may use cookies during the order process.

Log Files
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing
We may use outside shipping companies to ship orders, and credit card processing companies to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

We may partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services.

These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Surveys
From time-to-time our site may request information from users via a survey. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, industry). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Have a question? Speak with an expert. Call 1.877.583.0300 or Email us.