Customer Management

The Mountain Commerce CRM components are tightly integrated throughout the order fulfillment process. An intuitive customer administration interface allows your customer service representatives (CSR) to locate and drill into customer data and order history. Customer correspondence can be logged to both the customer record and to specific orders. All customer data is stored in the database.

Customer Service Representative Features

  • Intuitive search and sort customer interface
  • View customer account information and order history
  • Order confirmation, shipped and back-order messages automatically e-mailed to your customers
  • Customer correspondence tracking
  • Powerful cross-selling and up-selling tools

Customer Self-help Tools: The "My Account" Module

  • View order status
  • Track order shipment and tracking details
  • View order history
  • Modify billing, shipping and payment profiles
  • Change e-mail address and password
  • Request forgotten password
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