PPC Crash Course for e-commerce Part 1

So you’re selling a product and you’ve come up with a fantastic e-commerce site. But, you seemed to have reached the ceiling when it comes to growth in your different marketing channels. You’ve seen the ads on Google’s search results and have seen the ads when researching different products, and it made you curious. Congratulations! You’ve just discovered PPC, which is going to be our focus topic for this week. So follow along, we’ll get you started down the road of making sure you know what platforms there are to choose from, what analytics you should pay attention to, and how to get started becoming a PPC monster!

Basics of PPC

Before we dive in, let’s take a few minutes and go over, exactly, what PPC is. PPC (pay-per-click) marketing is a form of online advertising in which businesses accrue costs when users click their ads (i.e. Google Ads on the top and right-hand side of search results). These businesses bid on different keywords and audience types, which a search engine matches to different search queries and pre-defined lists.

Knitting PPC example`

 

 

 

 

 

PPC can be used for all sorts of campaign goals, including increasing sales, generating leads, and promoting brand awareness. PPC ads are all about relevance and gives businesses the ability to show a targeted ad at the exact moment someone is searching for a product that they sell. For example, let’s say someone is looking for knitting needles, and you happen to sell stainless steel, high quality knitting needles. The prospective customer searches for knitting needles, and low and behold, your product shows up in an ad on the search engine displaying your knitting needles for sale.

Advertising Platforms

Alright so now that we went over what PPC is, we need to discuss where you can advertise your products outside of Google’s AdWords. Because, if you’re just using Google you’re going to have a bad time. There are a lot, and I mean, a lot of options out there for advertising. Here’s a couple of the top ones that are great for e-commerce:

Nextag.com

Nextag claims to be the #1 comparison site in traffic, revenue, and GMV (gross merchandise value). They offer free tools such as a ROI tracking system, promotional platform for voucher codes, buyer reviews, and a trusted sellers program. Additionally, they offer no listing fees or set-up costs, and you only pay, when they “refer you to a qualified lead.”

Amazon.com

Yes, you can serve product ads on Amazon! You can upload your products manually, or send them a list via FTP. They’ll populate the ads with the information you send them. You can set and track your budget and ad space provides click through to your e-commerce store. The only fee you pay is a CPC (cost-per-click) fee. They also provide different formats, such as detail page, search & browse, buy box, and tower ads, (to find out more of these different ad formats click here). Also, when you sign up, you get $75 in free clicks to start, talk about a nice incentive.

Tracking

One of the most important things when it comes to setting up your PPC campaign is making sure that you’re implementing the proper tracking codes so that you can track goals and optimize your accounts to get the most ROI. The best place to set up your tracking and goals is with Google Analytics, since it will allow you to track your AdWords account along with the other advertising platforms you choose to use.

Google has a great guide in how to set this up and how you can implement the code on your site. Word of warning though this part is where it gets extremely technical, so if you’re programming illiterate, either find a how-to guide or hire a freelancer to set this up for you. Trust me, you want to get this right the first time.

While setting up tracking might be a hassle for you, time-wise or financially, I advise that you don’t even bother with a PPC campaign for your e-commerce site if you don’t have the proper tracking. Otherwise, you won’t know where the leads are coming from, and you won’t know what is working and what isn’t.

Keyword Research

Next, you’re going to want to start researching keywords for your campaigns. My advice is that you start with your own site, specifically, your products. Going through all your products is the easiest way to find the keywords you want to target, because it’s simply finding the keywords that people would use to find your products through the search results. Make sure you keep all these keywords grouped by product, it will help later when you’re going back to research specific products in that product category.

To make the process quicker, I recommend using the Google Keyword Tool. Let’s take the knitting needles example I used earlier, when I type it into the keyword tool, this is what I get:

Knitting needles keyword planner PPC example

Keyword listings on Google Keyword Planner

 

 

 

 

Google Keyword Planner PPC example

Ad Group Listings on Google Keyword Planner

 

 

 

 

 

 

 

 

This is where the tool gets really robust, this goes into iterations and close relations to the keywords you chose, and the ad groups break down individual keywords associated with that ad group. Additionally, you can have it expand the list by having the program find more keywords like the ad group you clicked on.

Each one of these categories can be expanded to show a whole new slew of keywords. I recommend using this tool to get the bulk of keywords you’re looking for with minimal effort. Additionally, once you’re done researching you can export the list to an excel spreadsheet or you can curate the list right in the tool!

Well, that’s it for this week, next week we’ll go into detail about structuring your ads and setting up budgets for your ads. See you next week for part 2!

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9 Ways To Help Make Social Media Effective For eCommerce

Social media, it invades every part of our day. We’re checking it at work, checking in at restaurants and bars to show our friends where we’re socializing. Posting our vacation pictures to show people where we went. It is one of the main activities people take part in online all the time. So syncing a social media experience with your e-commerce store offers you the chance to help drive added value to your audience and paying customers alike. So with that said, let’s take a look at 9 different ways that will make social media effective for your online store.

#1 – Share Sonny! Share!

So outside of the horrible Sonny and Cher reference in the title, one of the no-brainer features that e-commerce sites are using today is including various social sharing buttons on their product pages. This has become increasingly more common over the past couple of years due to the improved visibility and engagement a Facebook like button or Twitter tweet button can generate around a offered product.

To add these plugins to your store, simply go to the social platforms you want to integrate into your store and they’ll have instructions on how to add them. However, there is a caveat: make sure you only add a few social plugins to your product pages.

Resources for the most popular plugins for e-commerce are listed below:

There are a ton of other options for social plugins available out there, however, these four are the ones most popular with e-commerce stores since sharing a product or service on these channels fits their target demographic’s behavior and interests the most. If you sold clothing or accessories, you wouldn’t want to add a linkedin share button would you? No, because that platform’s purpose doesn’t match what you’re trying to use social media for.

When you add the buttons, try to get them as close to the product’s image as possible, while still keeping it organized and clean. Each store integrates buttons differently, check out some of your favorite stores to see how they integrate buttons for their products.

#2 – Your Customers Are Your Best Product Reps

A lot of content around your brand and products is user generated content, from fans sharing photos, to videos or text updates on social media about your stuff, whether good or bad. One way you can take advantage of the positive content is featuring it on your site.

There are quite a few platforms out there that allow businesses to highlight and moderate content submitted by their customers, fans, and followers. Usually displayed as a photo feed, these images can be highly curated to show the best of the best user generated content. For example, online retailer black milk clothing uses a photo feed at the bottom of all its product pages to showcase customer generated photos to individual products. Additionally, they curate the photos to specific products by associating a hashtag with the product. for example, their panther maxi dress is associated with the hashtag #bmpanthermaxidress which allows the photos tagged under the hashtag on Instagram, Twitter, or Facebook to show up in the product photo feed if the pictures are tagged properly.

#3 – Sign in, Show off

Normally, visitors to your store have to create an account, enter their information, and sign in so they can purchase products, view their order history, etc,. Social sign-in allows customers to do all of this without having to go through the multi-step process of creating an account by allowing them to sign in using the information from their social media platform of choice.

The platform of choice that customers often use for social sign-in is Facebook, basically because its the most widely used social media platform to date. Social sign-in can be extremely beneficial to a store because research shows that customers who use social sign-in spend more time on the site and purchase more than those who don’t use a social login.

Since most people are concerned with their privacy, especially when it comes to social sign-ins, one thing you might want to do before jumping in to using social sign-in completely, is to split test between with and without the use of social sign-in.

#4 – I’m Just Here For The Comments

Social based comment systems like Disqus and Livefyre are robust tools that make the experience of commenting on content and having conversations with other customers much more engaging due to it being a live feed instead of static posts, as well as credible because of social verification to use the comment widget. These feeds are often found on an e-commerce site’s blog instead of the store itself. These social powered comment widgets require users to sync one of their social media profiles to the tool so that you can see a genuine profile linked to the comment. This helps reduce trolling, and makes the commenting process more social by allowing customers to share engaging thoughts and conversations in a user’s social channel of choice from the comment section.

#5 – Make Your Sales Funnel Shareable

If you do it right, integrating social media across your store can improve customer experience and can increase the likelihood of others doing shareable actions on your site depending on what they see published on social media. However, you’re going to want to find that right balance so as not to annoy users by over sharing, which can happen. Try focusing on sharing interesting activities of your store visitors and providing value to users that may see what your customers share on one of their feeds.

For example, Eventbrite gives people the option of sharing that they’ve booked tickets to an event on Twitter and Facebook, it’s not mandatory, but sharing events like this is something that might be interesting for customers to share on social media.

Analyzing your sales funnel for event markers like the one in the Eventbrite example can help have a positive effect on drawing in new customers as well as create repeat customers by improving the customer’s journey. As always, you’re going to want to split test these plugins and CTAs to make sure they’re not having the opposite effect that you want.

#6 – Shopping First, Social Second

What we mean by our title is, don’t forget, you’re a store first, just because you have social media pages does not mean that customers are going to flock to your door. As the name suggests people go to Facebook and Twitter and the like to socialize not shop most of the time. Social media pages for your business are a great way to aggregate reviews as well as use them for customer service and support.

#7 – Don’t Just Tell Them, Show Them

Videos are great sales tools. Customer’s love seeing a product in action or being showed off. Like the post above about using customer generated content, you can apply that with videos as well. Not only does it improve sales, but people get to see the product, “in the wild” so to speak. Additionally, it adds another social factor that can be found on video aggregators (i.e. YouTube).

#8 – Customer Trust Is Key

Giving back to your customers helps to build trust with them, which is paramount for your brand. Find out ways that you can help out your customers outside of your store. Share local news and tips, ask their opinions, give out coupons, find ways to interact. The most important thing is that you’re visibly trying to be helpful ti them. The more useful you can be, the more loyal they’ll be to your brand.

#9 – Don’t Forget About The Rest Of Your Marketing Mix

Social media is often viewed as a silo of marketing that can be done separately from other marketing activities. Instead,  view it as an extra layer that integrates with the rest of your marketing mix instead of being a separate part of it. For example, with email marketing, integrate sharing buttons with your newsletters or e-blasts. This will help encourage people to sign up for your email list or check out what you’re offering. Also, don’t forget to share your posts to your social media following, this goes hand in hand with #8 above, if it’s useful to them, they’ll read it and possibly share it with friends and co-workers.

What creative ways have you integrated social media into your e-commerce store? What works and doesn’t work for you? Let us know in the comments below!

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Introducing the Web Payment Software Card Swiper App

Picture this: you’re out at a trade show or convention, selling your products or services to the thousands of people walking past your booth, when finally a customer approaches you with a serious inquiry into what you’re selling. They’re more than interested – they actually want to buy, right then, right there. They pull out their wallet only to ask you if you accept credit cards because they don’t carry cash, and what can you say, other than, “I’m sorry, we don’t have the capability of accepting credit cards on the go”?

Web Payment Software can now help change all of that for you. Whether you’re an existing WPS customer or you need a new account to accept mobile payments, the new WPS Swiper App is built to handle commerce on the go across any and every industry. Mountain Media is proud to announce the launch of this new Web Payment Software app that is now available on the iTunes store.

How it Works

Once you sign up for a Web Payment Software merchant account, using the new Swiper App is easy. With your new account, we’ll send you an iMag Pro Mobile MagStripe Reader that plugs directly into the dock connector of any iOS device, including iPod Touch, iPad and iPhone, prior to iPhone 5 (iPhone 5 support is coming soon – this card reader will plug into the headphone jack of the new iPhone 5 devices).

From there, you simply log in to your account from your iOS device and you can begin accepting credit card payments using the app. Enter the amount for the transaction and run the customer’s credit card through the swiper mechanism on the bottom of your iOS device. The card reader will automatically pull the information off the credit card and bring you to a screen that allows your customer to sign to authorize the payment. They can then opt to have their receipt emailed directly to them.

It’s as easy as that – accepting payments on the go has never been more fast and easy, and now every retailer can accept credit cards anytime and from anywhere.

The Benefits

For starters, the major benefit of this app is that it’s free to download, plus with the Web Payment Software transaction fees currently in place, you won’t be overcharged for any transaction made through the WPS Swiper app. Our fees are lower than PayPal and our other competitors, plus, you get more one-on-one merchant support from our developers and programmers should you ever run into any issues with your account.

The ability to accept credit cards from any location at any time can be hugely beneficial to your business as it allows you the ease of selling everywhere you go. Whether you’re heading to a trade show, a farmers’ or flea market, a convention or otherwise, you will no longer have the worry of attracting a customer who only carries plastic in their wallets.

So head on over to the Web Payment Software website to find out more or sign up online for a new account, then download the Swiper App and start accepting mobile payments right away! Be sure to check out our introductory app video, as well, before you begin using the Swiper App:

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